Privacy Policy

This Privacy Policy should be read in conjunction with our Terms and Conditions and Player Wellness Statement to understand our complete compliance framework.

We respect your privacy and protect your personal information. This policy explains how we collect, use, and safeguard your data when you use FlopHero.

Flophero US LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at https://flophero.com and our analysis software platform (the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy.

We collect information you provide (like your email), usage data (how you use our platform), and technical information (like your IP address).

We may collect the following types of personal information:

• Name and email address
• Username and password
• Payment information (processed by third-party providers)
• Communication preferences
• Hand histories and data you upload
• Analysis results and study sessions
• Feature usage and interaction patterns
• Time spent on different sections of our Service
• IP address and device information
• Browser type and version
• Operating system and device identifiers
• Cookies and similar tracking technologies

We may receive information from:

• Payment processors (Stripe, PayPal)
• Analytics providers (Google Analytics)
• Customer support platforms (Zoho)
• Social media platforms (if you choose to connect)

We use your information to provide our service, communicate with you, improve our platform, and comply with legal requirements.

We use your information for the following purposes:

Flop Hero does not rely on solely automated decision-making that produces legal or similarly significant effects on users.

We don't sell your information. We only share it with trusted service providers and when required by law.

We may share information with trusted third-party service providers who assist us in operating our Service.

We may disclose your information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security threats
• Protect the safety of our users

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We keep your data only as long as necessary. You can request deletion at any time.

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. You may request earlier deletion of your data by contacting us at privacy@flophero.com.

You can access, correct, delete, or export your data. You can also control marketing communications and cookies.

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Export your data in a portable format
• Restrict processing of your information
• Object to certain uses of your information

Our servers are in Ireland. We use appropriate safeguards for international data transfers.

Our Service is hosted on Amazon Web Services in Ireland. If you are located outside Ireland, your information may be transferred to and processed in Ireland and other countries where our service providers operate.

We ensure appropriate safeguards are in place for international transfers:

• EU Standard Contractual Clauses (SCCs) - We use the 2021 SCCs Modules 1 & 2 for transfers from the EU
• UK International Data Transfer Agreement (IDTA) for transfers from the UK
• Adequacy decisions where applicable
• Other appropriate safeguards as required by law

We use industry-standard security measures to protect your information.

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Intrusion detection and monitoring
• Employee training on data protection
• Access controls and need-to-know basis
• Incident response procedures
• Regular policy reviews and updates

Our service requires users to meet local age laws. We don't knowingly collect information from those who don't meet these requirements.

We do not use automated decision-making with legal or similarly significant effects. Any automated systems are for basic functionality only.

We do not engage in automated decision-making with legal or similarly significant effects on users. Any automated processing we use is limited to:

• Basic fraud detection and prevention
• Personalized content recommendations
• Account security measures
• Technical functionality and user experience optimization

These automated processes do not have legal or similarly significant effects on users. You have the right to request human review of any automated decisions that may affect you.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

EU residents have comprehensive privacy rights under GDPR, including access, rectification, erasure, and data portability.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

We may update this policy and will notify you of material changes.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered email address
• Providing notice through our Service

Your continued use of our Service after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

Contact privacy@flophero.com for privacy questions, hello@flophero.com for general inquiries or legal@flophero.com for legal inquiries.

This Privacy Policy is effective and will be updated in due course.