FAQ – Technical

This article answers the most common technical questions about using FlopHero, including system requirements, supported formats, browser compatibility, and performance details. If you need help setting up or troubleshooting, this guide covers the essentials.

System Requirements

FlopHero runs entirely in your web browser. You don’t need to install software or manage updates. Just open your browser and log in.

Recommended setup:

• Operating System: Windows, Mac, or Linux
• Browser: Latest version of Chrome, Firefox, Safari, or Edge
• Internet Connection: Broadband recommended for smooth uploads and analysis
• RAM: Minimum 4GB, 8GB+ for large databases
• Screen Resolution: Minimum 1280×720 (Full HD preferred)

For performance tips, read the article Performance Tips.

Browser Compatibility

FlopHero performs best on modern browsers.

Fully supported:

• Google Chrome (latest)
• Mozilla Firefox (latest)
• Microsoft Edge (latest)
• Safari (latest on Mac)

Not recommended:

• Internet Explorer
• Outdated browser versions

We recommend Chrome or Firefox for maximum stability. If something doesn’t display correctly, see the Troubleshooting Common Issues guide.

Supported File Formats

FlopHero accepts standard poker hand history files in .txt format.
These are generated automatically when you enable hand history saving on poker sites.

FlopHero detects and parses all major formats without conversion.
For full details, read the article Supported Poker Sites.

Database Size Limits

There are no storage limits. You can upload and store as many hands as you want.
Your plan determines which hands are analyzed, but all remain in your database.

Large databases (100,000+ hands) may take longer to load, but FlopHero handles them efficiently.

API Access

FlopHero doesn’t currently offer an API.
If you have integration needs, contact hello@flophero.com to discuss possible solutions.

Offline Use

FlopHero is cloud-based and requires an internet connection.
All computation runs on our servers through the HERO.Precision® solver.

This means you don’t need powerful local hardware or software updates.
You always use the most current version automatically.

How the Live Tracker Works

The Live Tracker monitors your poker client’s hand history folder.
When a hand file is saved, it uploads securely to FlopHero.

It doesn’t interact with poker software or affect gameplay.
The tracker runs as a lightweight background app and communicates over encrypted channels.

Data Encryption and Security

All communication between your device and FlopHero uses HTTPS with TLS encryption.
Your hand histories and account data are also encrypted at rest.

For complete details, see the article Privacy and Data Security.

Maintenance and Downtime

Planned maintenance is announced in advance on Discord and social media.
We schedule it during low-traffic hours and it typically lasts less than an hour.

Your data remains safe throughout maintenance. Once complete, simply log back in.

Multi-Device Access

You can log in from any computer or device with a browser.
Since all data is stored in the cloud, your progress syncs automatically.
Switch between desktop and laptop without losing your place.

Language Support

FlopHero is currently available in English.
Additional language support is in development.
If you’d like to suggest a language, contact us through feedback channels.

Supported Poker Sites

FlopHero supports hand histories from all major PLO cash game sites, including:

• PokerStars
• GGPoker
• partypoker
• and others generating standard hand history files

See the article Supported Poker Sites for configuration instructions.

Bandwidth Usage

FlopHero is lightweight.
Uploads use only a few kilobytes per hand, and even large sessions rarely exceed 100 MB of data.
Normal broadband connections are more than sufficient.

Need Technical Help?

For specific problems, first review the Troubleshooting Common Issues article.
If you still need assistance, contact us on Discord at https://discord.gg/XZJ957eK9J or email hello@flophero.com.
Include your browser, OS, and a brief description of the issue for faster help.